Asheville
Hoarding Cleanup

Charlotte, Matt and Krista are professional, efficient and compassionate. They will take good care of you in your time of need!

Matt and his team are first rate! The care and compassion that they show in difficult situations helps to put a client at ease. You’ll be in great hands if you hire this group!

Matt has been extremely helpful in all our conversations and is extremely responsive.

I called them on Thursday oct 7. Matt answered I told him my problem. Which is my moms passing went by graveyard and the tombstone 26 years old looks terrible. Mold mildew moss ect. He said we don’t normally do that service but I’ll have my GM call you and see if we can find someone. I’m about 2 minutes the GM call. Charolette !! She said we don’t do that but I have. I said do you know of anybody. She said I have done it before . I’ll come by and do it tomorrow at 3 pm. The morning of the 8th she sent a text of time arriving a picture of her. She was meeting my 95 year old dad. She showed dad went with her and it looks great.!! Mom passed October 10.

Bio One performed Biohazard remediation and whole home clean out for us at a time of terrible tragedy for our family. Charlotte was so helpful and caring, yet still professional, and efficient. She and her team definitely went above and beyond anything we could’ve expected. I wish I had never needed their services, but I’m so glad they were there when I did need them.

Professionalism, Punctuality, Quality, Responsiveness, Value

Charlotte was amazing they took particular care in protecting my property and my valuables also because I was very nervous about the experience she was extremely sensitive and took more time than she really had to to make sure I was comfortable with everything that was going on I would recommend this company to anybody I felt completely secure and something about this company just felt right when I made first Contact she even made an extra trip because she had walked off with my key and she brought it back and spent a little one-on-one time reassuring me that everything is fine

Professionalism

I came into possession of my uncle's phone, which happened to have been on his body at the time he passed away. It was a while before they found him, so the phone was expectedly quite contaminated. I wouldn't have known what to do except I had seen some services performed where companies come out and help in situations like this. However, those were always larger jobs in those TikToks. When I called at 8:00 p.m. and explained the situation, the guy on the phone, who turned out to be Matt, was so polite. He squeezed me in his busy schedule and came out and cleaned the phone for me. we were able to recover the SIM cards which is fantastic. He had scheduled to come to my house at 9:00 a.m. and he showed up at 8:57. I was very impressed by his punctuality. While he was cleaning he made sure that he treated the phone with respect, and he did his best, and successfully disinfected and cleaned my uncle's phone. Meanwhile, he definitely helped keep my mind off of the fact that the phone was essentially covered in my uncle's decomposed body, by engaging in light small talk in a way that didn't feel like light small talk. To anyone who has a job big or small, I highly highly highly recommend this company as they sincerely care not just about their business but they care about us as customers. They are super professional, yet highly compassionate. And it's a locally owned business!

Spoke with Charlotte and Matt, amazing folks! They helped me to assess my needs and found the most cost effective solution to my problems rather than taking advantage of a desperate situation. I am so grateful for the integrity of this team!

Very accommodating and personable

I hired Bio-One for two difficult jobs and on both occasions everything happened exactly as promised and even better. These folks are professional, extremely good communicators and fair, and upfront about every aspect of their process. I can't recommend them enough if you should be considering hiring them. Do it, you won't regret it.

Absolutely wonderful service. Reasonably priced, great customer service, efficient, timely, and they did exactly what they said they would. I would absolutely recommend them without question to anyone who needs a post-tenant cleanup!

Bio-One was incredibly helpful when my father passed away at his home. I called them very late in the evening, expecting to get a voicemail, and got a live person who was extremely kind and empathetic and he got me connected with the person that schedules and coordinates and they came out the very next day. They were considerate and respectful while they were at the home and they actually handled all the paperwork of filing the claim with the homeowners insurance for flooring that needed to be removed. I honestly can’t say enough about how wonderful they were to work with. I would highly recommend their service to anyone in need.

The owners of this company are trustworthy, reliable, and honest people who make sure the job is down right. And they make sure their staff has just as much integrity. It’s refreshing to see people who really care, especially in an industry that is messy, or in our case, pretty gruesome. They saved us from making a difficult situation much harder by taking care of the cleanup. I’m so grateful!

Bio-One handled a house for us that had issues with mold, vermin, and other bio-hazards. They worked well and professionally, were knowledgeable about the cleaning and structure as well as many recovered items, and were able to recover items of value that we would never have found ourselves. In addition they were very kind, and as they have a lot of experience with houses like this, they were able to reassure us that much of what we were dealing with follows a pattern and was not simply aberrant, which was greatly appreciated.

This company does hazard waste clean up. I had a mess under my house from leaking sewer and water pipes. They cleaned everything up to better than it was before! Prompt and reliable!

They completed the cleaning of a very dirty house in only one day. They house is now ready to be put on the market. Many thanks for the hard work that was done so well.

I did not use this company, however I called this morning to try to find out some information about how the process works... and even though the gentleman (I’m so sorry I think he said his name is Matt) knew we were already using a company closer to the place of necessity - he was so willing to give information, help and guidance. I am so appreciative, thank you!

We had several difficult items to move in a difficult environment (parents passed away/house I grew up in). Very understanding and very hardworking company. I am very happy with the service we received.

I am very impressed with everyone from Bio-One. The team that worked on my property was outstanding! I would highly recommend Bio-One!

The team was personable, professional and thorough. They left no stone unturned and we felt like they always had our best interests in mind, financially and emotionally. They did in a few days what would’ve taken us months. You can tell that they take pride in the way they are able to help in overwhelming situations. They are the right people for the job.

The staff is kind, caring, and super friendly. They’ve been helping with my papaws hoarding situation, and to say how grateful I am doesn’t begin to cover it. Highly recommend this company to anyone searching for hoarding clean-up.

Very nice to work with. They accommodated us with the time of arrival the day I called. Arrived on time and did a very good job cleaning. Thank you

Bio One Asheville is always a pleasure to work with. Very responsive and always on site by quoted time!

I haven't yet needed the services of Bio-One, but I worked with Krista side-by-side for a couple years and found her to be the most hard-working, dependable person. She never left a stone unturned on any job we did together - steadfast in finding a way. Matt and Krista are a delightful couple who can be counted on to do the kind of job you would expect and value. Krista was a trusted co-worked turned trusted friend. I couldn't more highly recommend.

Absolutely fantastic service from start to finish. We had an urgent waste-related incident in our warehouse that shut down production, and Krista went above and beyond to get it quoted and fully serviced for us within hours, at a very reasonable rate. This was our first time dealing with Bio-One. I hope we don't have cause to need them again, but if so they'll be our first call. Highly recommend.

Had a skunk spray our dogs and then the dogs ran through our house trying to wipe the scent off- literally the worst smell ever in our house. I called at 1 am and they had Charlotte at my house at 10! It’s much better and thankfully we can enjoy our house again tonight!

The company I work for needed Bio-one's services for two of our manufacturing facilities. The have immediate response time and excellent customer service. We will be using them again and highly recommend to anyone. Thanks for taking great care of us Bio-One!

I received a call back from this company within 10 minutes at 8 PM. They came out the first thing the next morning to look at my mold problem, as promised. Before they arrived they sent me a text to let me know they were on their way. They arrived right on time! They came in and gave me an estimate and were professional. I knew I wanted them to do the job. When they came back today to remove the mold, I couldn’t have asked for a nicer person. The mold was removed and all dirty materials taken from my home. I would highly highly highly recommend this business if you need mold remediation.

Our company used their ozone gas treatment to get rid of odor in a residence. Odor was gone afterwards! I would definitely use again if the need arises. Courteous, professional and dependable! Very happy with their services!

I can't say enough about Krista and Matt with Bio-One! With a rental that was left in complete disarray after I had to evict, it was quite overwhelming to say the least. Matt & Krista quickly responded and gave me the peace of mind I desperately needed. They quickly removed all the debris and junk and sanitized the house to where I almost didn't recognize it. Very professional and a great value compared to other junk removal companies who don't even include the extra services Bio-One does. Would use again and would highly recommend!

Great communication. Very fair and honest. Wonderful staff. Super kind and very caring. I am extremely happy.

As a former colleague of one of the owners, I wanted to let everyone know considering Bio-One of Asheville about the people you will be working with. Krista, of Bio-One's Krista and Matt team, took a leap of faith leaving her corporate job to do something instead with the opportunity to truly help people on a personal level. Beyond Krista's sincere desire to connect with and help others, she is whip smart and works efficiently, coming up with resolutions to problems; she was the other side of my brain for projects we worked on together. When I was stuck, overwhelmed or didn't know what to do, I knew Krista could help me think through it. Consider her the "clean up" for my brain! She always listened to me (or anyone she was working with), made sure she understood and would make sure we moved forward together. Outside of work, I have always admired Krista's passion and commitment to her family, so I know how much it means to her to be part of a family-run business. I know with certainty that if you are working with Krista and Matt, you will feel heard, cared for and experience quality service with heart and integrity.

Krista was so easy to do business with during a difficult time for our family. Her communication all thru the cleaning process was extraordinary. Thank you for such a great job.

Matt & Krista are the best. They actually show up on time and go above and beyond what you would expect. Very professional, knowledgeable, and thorough. I highly recommend this company. Thanks Bio-One for doing what you do when most needed.

I will be at the home next to check out their work

I had mold removed from the crawl space of my home. The person was courteous, very knowledgeable and very efficient. The owners were helpful and very courteous as well. I would highly recommend this service to friends.

Owners Krista and Matt are true professionals. Their work and crews are top-notch and perform exactly as promised. You won't find a better company in the area.

Mold remediation for house and basement This company was very knowledgeable, courteous, punctual, professional, and easy to contact with questions. I would definitely use them again and refer them to everyone.

Charlotte and her crew did an excellent job and answered all my questions. Would definitely use them again.

Staff was friendly, courteous and went above and beyond all expectations. Highly recommend them for any big cleaning job!!

Matt and his team were professional and courteous thru the whole process. Answered all our questions and did a phenomenal job

Able to come out and clean a pretty nasty mess within 45 minutes charges a very fair price for some very messy work always professional and kind on the phone and very discreet I would recommend him to anyone and I have used this service more than once now. Never been disappointed

Krista is a total rock star - no one will work harder or pay more attention to detail. This team is one to trust!

Have not had the opportunity to use Bio-One yet, but having worked with the team in the past, I know their integrity and passion are beyond compare.

I love the professionalism of the person that came out she was awesome. I will definitely recommend this company to my friends.

Excellent communication and service.

Thank you guys so much! Everyone was friendly and efficient.

They were very nice and did agreat job

Quick and speedy service. Communicated clearly throughout the day to set expectation of when they would be able to come out. They were able to find our issue incredibly fast. Highly recommend

Staff was courteous, friendly and very hard workers. They went above and beyond all expectations and it's almost like having a brand new home!!

they are reliable and do a amazing job.

Fast, efficient, excellent communication before/during/after the job. And they handled submitting the costs to insurance company. Highly recommend!

I had an awful odor leftover from a dead rodent in the walls. Matt and Krista came over immediately and helped to identify the source, clean the area, and restore our living space to its original state. Extremely nice and helpful. I would definitely recommend their services to everyone. Thanks again Matt and Krista!

I don’t know what I would have done if it weren’t for Matt & Krista. I needed someone to disinfect my moms trailer in Franklin. I live in Ohio so I didn’t know where to turn. I called Disaster Doctors in Franklin & he hooked me up with Bio One. They did the work for me the next day & kept me informed of what they were doing. I would highly recommend these wonderful people to anyone looking for their service

Charlotte and Matt bring kindness and humanity to difficult work. Great people, great service.